Net Promoter Score Explained

Net Promoter or Net Promoter Score(NPS) is a management tool that can be used to gauge the loyalty of the firm’s customer relationships. It serves as an alternative to traditional customer satisfaction research. NPS has widely been adopted by more than 2/3 of Fortune 1000 companies. 

The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. What is generated is a score between -100 and 100 called the Net Promoter Score. At one end of the spectrum, if when surveyed, all of the customers gave a score lower or equal to 6, this would lead to an NPS of -100. On the other end of the spectrum, if all of the customers were answering the question with a 9 or 10, then the total Net Promoter Score would be 100.

Net Promoter Score is Calculated Based on Responses to a single question.

How likely is it that you would recommend our company, products, or services to a friend or colleague? 

How We Achieve Our Industry Leading Score

What We Do

02.

No Downloads

No downloads to create or join meetings, just click and go.

02.

No Downloads

TechmodeGo's browser based dashboards are intuitive and easy to use. Call, video, or chat anyone in the organization in seconds.

05.

Enhanced Feature Set

With the TechmodeGO Collaboration Suite, advanced features are included- no special packages or upcharges.

05.

Enhanced Feature Set

Just a few of the advanced features offered in the TechmodeGO Collaboration Suite are video meetings for 250, on demand call recording, live and historical reporting, and agent monitoring.

01.

Provide a Complete Collaboration Solution

TechmodeGo Collaboration Suite offers a full range of enterprise features, including advanced features like on demand call recording.

01.

Provide a Complete Collaboration Solution

Often for less than current spend. Our solution is all in one, with no upcharges.

03.

Empower Employee Productivity

Allow your employees to communicate as they would in the office, remotely with chat, video meetings and document sharing. The Presence feature shows availability at a glance.

03.

Empower Employee Productivity

Our mobile apps allow users to call and chat from their mobile phones, without exposing their personal number.

04.

Reliability

Techmode has been on the cutting edge of business communications since 2003. With our A+ BBB rating and NPS score of 83, Techmode is dedicated to client success.

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Reliability

In business since 2003, Techmode offers our clients decades of communications experience. We offer best in breed solutions, with a personal touch.

06.

Local Support

At Techmode, we are proud to offer our clients support at a local, personal level. Our dedicated support team will get to know you, and your business, allowing us to solve any issues quickly.

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Local Support

Reach your dedicated support technicians quickly and easily, via phone, email, text or web chat.