TechmodeGO and Fidelity Connect. Contact Center for the Future.

Having adequate tools is key to good customer relations.

Is hosted multichannel contact center what your business needs?

With Fidelity Connect software, agents perform all the telephony functions and manage all their communication channels: logging in, viewing customer data, managing emails, chats and recording calls.

Supervision software allows you to detect and resolve whatever’s happening at your contact center in real time. The supervisor can see detailed information and make snap decisions over any communication channel.

Fidelity Connect with TechmodeGO allows you to effectively manage emails, chats and messages on WhatsApp, Facebook and Twitter from the same interface. Streamline your customer care service with Fidelity Connect Multichannel and resolve your customers’ queries faster and in a personalised way.

Affordable Contact Center

Contact Center software for incoming and outgoing voice, chat, email and social network communications, which will allow you to relate to your customers in a personalised, fast and secure way, for an affordable cost.

 

Call Recording

Professional call recording solutions for all technology environments and every business vertical.

 

Traffic Analysis

Cloud and on-premise solutions to analyze the voice traffic and measure support quality in any telecommunications environment.”

 

IVR with TTS and Voice Recognition

Custom applications and bundles to automate call flows and support processes, minimize the costs, eliminate waiting time and enable 24/7 operations”

PERSONALISATION AND CUSTOM DEVELOPMENT

We create tools and software that adapt to you, cover your needs and evolve with your business. Haven’t found what you’re looking for? Just ask us.

FULL INTEGRATION AND COMPATIBILITY

Our solutions work well on their own and much better if you combine them with other applications. We integrate with many CRM systems and can customize integrations to fit your business needs.

EASY TO IMPLEMENT, USE AND CUSTOMISE

We develop powerful and user-friendly solutions using cutting-edge technologies to offer you excellent customer experience.

 

 

UPDATES AND SCALABILITY

We design tools for any company, size, and business vertical. Always up-to-date and with cutting-edge technology.

PAY PER USE AND CLOUD SERVICE

Get more for less. Upload your solutions to the cloud and eliminate the initial investment. Pay one monthly fee for what you use and enjoy SMART telephony!

SYNERGY TECH

Jusan has a reliable system that allows tracking the calls made to the call center by filling out forms that allow the proper management of information. In addition to having an excellent product, they have outstanding support that has allowed the correct operation of the platform.

 

Need help deciding if TechmodeGO and Jusan solutions are right for your business? Schedule an Appointment.

Quickly schedule an appointment with an expert in small business communication, online, right now!