Migrate from Avaya to Amazon Connect: Fast, Secure, and Guided by Experts
Lower costs, built-in AI, cloud-native flexibility, and U.S.-based support. Techmode makes your migration simple with experts who know both Avaya and AWS inside and out.
Why Switch to Amazon Connect?
Looking to simplify your contact center and cut costs? Amazon Connect is a cloud-based solution built by AWS to help you scale easily, serve customers better, and reduce overhead.
What You Get:
- A fully cloud-native contact center that scales with your team
- Built-in AI from AWS, including Amazon Lex, Polly, and Contact Lens
- No more maintenance issues or unexpected system shutdowns
- Lower total cost of ownership compared to legacy systems
- Pay-as-you-go pricing with no long-term contracts
- Support for voice, chat, SMS, and more—all in one platform
- Backed by AWS' global infrastructure for maximum reliability
Why Techmode Is the Right Partner
We know Avaya. We know AWS. Techmode brings decades of contact center experience and certified cloud expertise to help you migrate with less risk, fewer delays, and better results.
What Sets Us Apart:
20+ years working with Avaya contact centers
Years of experience in Amazon Connect and broader AWS services
A focused migration team that does this every day
Experts in contact center setup for 10 to 10,000 agents
A Clear Path from Avaya to Amazon Connect
Our hands-on process keeps things simple and avoids disruptions. From planning to go-live, we guide every step to make your move to Amazon Connect straightforward.
Step-by-Step Migration:
Discovery & Assessment
Review your current Avaya setup, call flows, integrations, and performance data.
Solution Design
Build a custom Amazon Connect environment with AI tools, IVR logic, and CRM integration.
Pilot Rollout
Launch a test environment to validate functionality, performance, and user experience.
Deployment
Go live with a detailed migration plan and built-in safeguards for continuity.
Training & Go-Live
Equip your team with training, documentation, and live support on day one.
Ongoing Optimization
Monitor performance, fine-tune call flows, and apply insights for continuous improvement.
Full-Service Support for Your Amazon Connect Journey
We don’t just handle migration—we stay with you to support, optimize, and grow your contact center as your needs evolve. From setup to analytics, our team is here to help.
What We Offer:
- Strategic planning to migrate from Avaya to Amazon Connect with confidence
- Seamless CRM connections for Salesforce, Zendesk, ServiceNow, and more
- Setup and configuration of your Amazon Connect environment
- Real-time dashboards, reporting, and ongoing analytics
- Custom call flows and IVR workflows designed around your operations
- White-glove, U.S.-based support when you need it
- Built-in AI integrations with Amazon Lex, Polly, and Contact Lens
Avaya vs. Amazon Connect: See the Difference
Comparing options? Here’s how Amazon Connect stacks up against Avaya.
Comparison
Deployment
Scalability
Pricing
Maintenance
Omnichannel
AI & Automation
Remote Work
CRM Integration
Disaster Recovery
Innovation Speed
Total Cost of Ownership
Time to Deploy
Vendor Lock-In
Security & Compliance
Cloud-native on AWS—no infrastructure to manage
Instantly scales based on demand
Pay-as-you-go with no long-term contracts
Automatic updates with zero disruption
Built-in support for voice, chat, SMS, email, and social
Built-in AWS tools like Lex, Polly, and Contact Lens
Agents can work securely from any browser
Pre-built connectors for Salesforce, Zendesk, and ServiceNow
Built-in redundancy across AWS regions
Continuous improvement via AWS platform
Lower: scales with usage, no hardware needed
Go live in weeks
Open, API-driven, AWS-native
Built-in AWS-grade compliance (HIPAA, PCI, SOC 2)
On-premises or private cloud
Limited by hardware and licenses
High upfront and ongoing costs
Manual updates and downtime risk
Primarily voice with digital add-ons
Limited, requires third-party tools
Requires VPN and IT setup
Often requires custom development
Handled by customer IT teams
Slower, vendor-dependent updates
High: hardware, licenses, support
Often takes months
Proprietary architecture
Depends on implementation
The Results Speak for Themselves
Techmode clients using Amazon Connect see faster rollouts, lower costs, and more reliable performance—all without adding overhead or complexity.
50%
lower operational costs, on average
99.999%
uptime powered by AWS
2-4
weeks to deploy, not months
5x
faster resolution times with AI-powered workflows
85
Net Promoter Score—well above industry benchmarks
Enterprise-Grade Security Built In
Amazon Connect runs on secure AWS infrastructure, and Techmode helps you configure it to meet your specific regulatory requirements.
You’ll get:
- Supports HIPAA, PCI, SOC 2, and FedRAMP
- End-to-end encryption for data in transit and at rest, keeping your communications safe
- Customizable retention and access policies
- Built-in AWS security, backup, and geographic redundancy
Ready to Modernize? We’ll Help You Get There
If you’re aiming to lower costs, reduce downtime, or bring AI into your contact center, Techmode makes migration to Amazon Connect simple and reliable. From first call to go live.
FAQs
What is Amazon Connect, and how is it different from Avaya?
Amazon Connect is a cloud-based contact center service from AWS. Unlike Avaya’s hardware-based systems, Amazon Connect is fully cloud-native, easier to manage, and designed for both inbound calls and outbound calling. It also gives you the ability to create smart, scalable workflows with native AI and self-service options built in.
How long does a typical migration from Avaya take?
Depending on the number of users, sites, and departments involved installation can be as short as a few week. Techmode handles planning, testing, and rollout. Managers are kept informed at every step to ensure a smooth experience for agents and admins alike.
Will I lose any functionality by switching from Avaya?
No—most customers gain advanced capability. Amazon Connect contact centers allow you to customize call flows, manage queues in real time, add additional features and functionality in real time and integrate with other AWS services. Managers also gain visibility into performance and the ability to create smarter routing paths.
Is Amazon Connect secure enough for regulated industries?
Yes. It meets HIPAA, PCI, and SOC 2 standards. Your contact center is hosted on AWS infrastructure with built-in security and compliance tools. We help you implement safeguards and retention policies that meet your specific regulatory needs.
Can we integrate Amazon Connect with our existing CRM?
Absolutely. Amazon Connect contact centers support pre-built connectors for Salesforce, Zendesk, and ServiceNow. You can also create custom integrations using APIs—giving your agents direct access to caller data and status without switching systems.
How does Amazon Connect improve agent productivity?
Agents can get support from AI,manage queues, view real-time status, and route conversations efficiently, helping them work smarter and keep customers happy. This capability supports a better agents experience and helps other agents stay informed—whether they’re collaborating across departments or handling customer inquiries independently.
What kind of support does Techmode offer?
We provide full-lifecycle support—from planning to live optimization. That includes helping you implement best practices, train users, create documentation, and submit support requests. Managers can also access analytics dashboards to track quality and performance across their teams.
What’s the pricing model for Amazon Connect?
Amazon Connect is priced using a pay-as-you-go model. You’re charged based on usage (calls, minutes, messages), making it easy to scale without upfront costs. It’s worth noting: there’s no need to manage hardware, and you only pay for what you use.
Do agents need to learn a new system?
The interface is intuitive and browser-based. Agents can get up to speed quickly with minimal training. Techmode provides onboarding tools, and managers can create walkthroughs or enable self-service resources for new users.
Can Amazon Connect track conversation quality across departments?
Yes. With AWS tools like Contact Lens, you can track sentiment, score interactions, and monitor quality across departments. You can also review key metrics by agent, queue, or caller type. It’s a powerful way to improve outcomes and answer service-level concerns proactively.
Can I use Amazon Connect to create custom workflows?
Yes. One of Amazon Connect’s biggest advantages is the ability to create, test, and deploy custom call flows and logic—all within your contact center. You can also implement AI to answer questions, direct calls, or automate common tasks.
