Resources & Latest Insights

How AI, Omnichannel, and Transparency Are Changing Business Communication https://www.techmode.com/wp-content/uploads/2025/03/Direct-Line-Shared-Topics-Full-video-1.mp4 In this episode of Direct Line, Matthew Look discusses the evolving expectations in business communication. As technology, AI, and customer…

5 Communication Hacks to Navigate Difficult Financial Clients https://www.techmode.com/wp-content/uploads/2025/03/Direct-Line-Financial-Services-Full-video-1.mp4 In this episode of Direct Line, Matthew Look, President at Techmode, tackles a challenge every finance professional faces—handling sensitive client conversations….

Better Calls, Better Care: Communication Hacks for Healthcare https://www.techmode.com/wp-content/uploads/2025/02/Full-Episode_-Healthcare-Thought-Leadership.mp4In this episode of Direct Line, Kurt Pontello, Channel Manager at Techmode, delves into the pressing challenges of healthcare communication. Kurt explains…

Answer the Call: Keeping Clients Happy in Legal Services https://www.techmode.com/wp-content/uploads/2025/02/Full-Episode_-Legal-Services-Thought-Leadership.mp4 In this episode of Direct Line, Kurt Pontello, Channel Manager at Techmode, dives into the challenges and solutions for improving…