5 Trends in Business Communications for 2023
Technology and Industry Shifts We Expect to See
2023 promises to be another revolutionary year for business collaboration and communication. Technology is changing fast, below are the tech and trends we expect will play heavily into the decisions businesses make for their communications this year.
Multichannel Support Capabilities
Cloud communication services providers are focused on implementing multichannel options for clients, such as live chat, messages, emails, calls, all in one place. Client businesses are interested in the ability to improve customer service, by being able to serve their customers where the customers are most comfortable, whether that is a call, chat, or text.
XaaS (Everything as a Service)
In the last couple of years, cloud adoption has accelerated, across all businesses. More companies are moving day to day business processes and tools into the cloud, which employees can access from anywhere. This has increased demand for UCaaS (Unified Communication as a Service) suites, like TechmodeGO.
However, as hybrid and remote work strategies continue to evolve, we’re also seeing the UCaaS environment become more of a digital work center. Through integrated communication and collaboration tools, businesses can keep their staff on the same page, on the road or at home. Teams don’t want to have to move between different cloud environments when they want to access tools.
In 2023 we expect to see “XaaS” or Everything as a Service strategy are becoming more in demand, allowing organizations to unify their cloud investments, from separate chat, video calling, customer service platforms and calling, in one convenient place.
Integrations
In the last couple of years, cloud adoption has accelerated, across all businesses. More companies are moving day to day business processes and tools into the cloud, which employees can access from anywhere. This has increased demand for UCaaS (Unified Communication as a Service) suites, like TechmodeGO.
However, as hybrid and remote work strategies continue to evolve, we’re also seeing the UCaaS environment become more of a digital work center. Through integrated communication and collaboration tools, businesses can keep their staff on the same page, on the road or at home. Teams don’t want to have to move between different cloud environments when they want to access tools.
In 2023 we expect to see “XaaS” or Everything as a Service strategy are becoming more in demand, allowing organizations to unify their cloud investments, from separate chat, video calling, customer service platforms and calling, in one convenient place.
Leveraging AI
As seen in recent years, the use of functional AI within business has increased, communications is no exception. From handling customers to automating responses and ticketing systems, AI has been used to improve customer experience and satisfaction. Most companies are using AI to automate their websites and communication in some way, to streamline services and improve engagement. We believe this trend will continue in the coming years, as AI has exceptional potential. Some ways your company may be leveraging AI already are through voice transcription tools, IVRs, skills based call routing, auto attendants, and chatbots.
Augmented Meetings
The last few years have dramatically increased remote work, and augmented reality technology is becoming more commonplace. Countless companies have begun experimenting with ways to augment the interactions between remote and in-office employees.
Companies may begin to build more immersive meeting spaces for remote employees who want to feel present in the business when working from home. This could help to tackle the concern of “proximity bias” common among staff today. Alternatively, some companies no longer have a base office, this technology would help permanently remote workers feel connected.
Tools like VR and AR applications integrated into business communication platforms could bring about new ways for staff to visualize and solve problems.
Benefits of TechmodeGO
Minimal Upfront Costs
SIP Trunking
Contact Center Options
Low Cost Phones
Full Featured Mobile Apps
Secure Private Cloud
Increase Productivity
Analog Device Support
Live Wallboard
Unlimited Auto Attendants
Web Chat with Queuing
Teams Integration
Like What You See?Let's Talk
Whether it’s the latest trend, or tried and true technology, TechmodeGO improves communication, collaboration, and customer service.
Contact us today for more information, or to schedule a free demo.