Everything Wrong With Intermedia Phone Systems (And the 28% Fee They Don’t Mention)
Intermedia Phone Systems have a solid elevator pitch. Voice, video, chat, file sharing, contact center—all bundled into one platform with a J.D. Power certification sticker slapped on for good measure. It sounds like the kind of phone system that practically sells itself during a 30-minute demo. And honestly, that demo probably looks pretty good. Then […]
What’s the Difference Between a Phone Number and an Extension?
🔍 Quick Answer — Phone Number vs. Extension A phone number is the public-facing address customers dial to reach a business — think of it like a building’s street address. An extension is the apartment number. Once someone’s in the building (i.e., the call has connected to the phone system), the extension routes them to […]
How Many Phone Lines Does My Business Actually Need?
🔍 Quick Answer — How Many Phone Lines Does a Business Need? 1 line per 4–6 employees is the baseline for most businesses. A 20-person office that doesn’t run a call center typically needs 4–6 lines. Businesses with high inbound call volume — medical offices, customer service teams, sales floors — should plan closer to […]
The UCaaS Vendor Evaluation Guide Smart Business Owners Actually Use
🔍 Quick Answer — What questions should businesses ask when evaluating UCaaS vendors? Most businesses evaluate UCaaS vendors the same way they buy a used car — they kick the tires, nod at the features, and sign before anyone asks the hard questions. The 26 questions in this guide span six categories: pricing transparency (including […]
