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Background A medical practice in Ferndale MI struggles with high call volumes, especially during peak hours (early mornings and immediately after lunch), leading to long patient hold times. This often…
From Matthew Look, President at Techmode I’ll begin by acknowledging my bias: I’m a big fan of cloud solutions for various reasons, which I’ll delve into shortly. However, for the…
This is going to be one of those articles that I’ll look back on in 12 months and cringe. “How did I manage to get so many things wrong?” At…
Client Overview The Local Township Government and Fire Department faced numerous communication challenges, including inefficient call routing, outdated equipment, and a lack of integration across departments. They required a robust,…
Introduction Effective communication is the backbone of any local or state government. Ensuring that citizens can easily reach the right department and that internal communications flow seamlessly between departments is…
Client: Dermatology Clinic Location: Troy, MI Industry: Healthcare The Dermatology Clinic in Troy, MI, faced significant challenges with patient communication, particularly high hold times and a large number of lost…
Client: Orthopedic Solutions Location: Clinton Twp, MI Industry: Healthcare Orthopedic Solutions, a large orthopedic medical office, faced challenges with maintaining doctor-patient communication privacy. Doctors often had to block their personal…
Partner: Partner MSP in MI, less than 30 employees Joined: 2021 Industry: Managed Service Provider (MSP) Key Metrics: Achieved an average 33% margin on deals In 2021, a Partner MSP…
Many businesses still rely on desk phones that keep employees stuck at their desks and limit how they serve clients. For teams working remotely, on-site, or somewhere in between, those…
In a world where cost-cutting often seems like a badge of honor, it’s tempting for businesses—especially small and medium-sized enterprises to hunt for the cheapest solution. And why not? Hey,…
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