Case Study: Success with the TechmodeGO Collaboration Suite Partner Program
Partner: Partner MSP in MI, less than 30 employees
Joined: 2021
Industry: Managed Service Provider (MSP)
Key Metrics: Achieved an average 33% margin on deals
In 2021, a Partner MSP Company signed on with the TechmodeGO Collaboration Suite Partner Program. Since then, the partner has consistently achieved an average of 33% margin on their deals. By leveraging Techmode’s installation, Tier 1 and Tier 2-3 support services, the partner has streamlined operations and focused on expanding their client base, leading to increased profitability.
Challenges
Resource Allocation: Handling support can be resource-intensive, diverting attention from business growth.
Scalability: Managing installations and higher-tier support for a growing client base can strain existing resources.
Focus on Core Competencies: The partner wanted to focus on acquiring new clients and closing deals rather than being bogged down with technical support.
Solution: TechmodeGO Collaboration Suite Partner Program
Key Features Implemented
Installation and Support by Techmode: Techmode handles all installations and provides all support, ensuring seamless integration and reliable assistance for complex issues.
No Desk Phones: The TechmodeGO system eliminates the need for desk phones, reducing hardware costs and minimizing the support required.
Flexible Pricing: The partner benefits from a buy rate structure, allowing them to set their own margins, with an average of 33% profit margin achieved.
Implementation and Results
Streamlined Support: By opting for Techmode to handle installations and support, the partner MSP company were able to achieve the following.
Reduced Resource Strain: Techmode’s support structure allowed the partner to offload complex technical issues, enabling them to focus on business growth and client satisfaction.
Minimal Support Required: With no desk phones, the need for technical support was significantly reduced, simplifying the overall management.
Enhanced Focus on Business Growth
With Techmode handling technical aspects, the partner MSP company was able to achieve the following.
Increase Deal Closures: The partner could dedicate more time to prospecting and closing new deals, driving revenue growth.
Expand Client Base: Focused efforts on sales and customer acquisition led to a significant increase in the number of clients onboarded.
Financial Success
The partner MSP company achieved:
Average 33% Margin on Deals: The flexible pricing structure allowed the partner to maintain a healthy profit margin on all deals.
Increased Profitability: The streamlined operations and focus on business growth translated into higher profitability.
Conclusion
The partnership with TechmodeGO Collaboration Suite has been a resounding success for our partner. By leveraging Techmode’s installation and support services, the partner MSP company has not only streamlined their operations but also significantly boosted their business growth. The average 33% margin on deals underscores the financial benefits of the partnership.
The TechmodeGO Collaboration Suite Partner Program has enabled the partner to focus on their core competencies, ensuring client satisfaction while driving profitability and growth. For MSPs looking to enhance their service offerings and achieve similar success, the TechmodeGO Partner Program offers a proven path to excellence.