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- Contact Center, Omnichannel Contact Center
Your customer just called about an account issue. After 20 minutes on hold, they hung up and sent an email. When your agents respond, they ask for the same information…
- Call Routing, Efficiency, UcaaS
Due to inadequate call routing systems, office managers and business leaders face mounting pressure from client complaints, missed opportunities, and overloaded staff. When urgent calls go unanswered, or clients get…
- AI, Efficiency, Practical AI, UcaaS
If you run a small business, you know the feeling of being pulled in a dozen directions at once. Maybe you’re managing patient schedules at a busy dental office, guiding…
Are you a financial advisor feeling the pressure of market swings? Clients get anxious as their portfolios fluctuate, and you’re suddenly on the front lines, dealing with a storm of…
How to Improve After-Hours Patient Care with a Modern Call Queue System Healthcare professionals often find themselves grappling with the burden of traditional after-hours call management. Legacy systems, with their…
Improve Your Business Communications: A How-To Guide with Techmode Whether it’s collaborating with colleagues, connecting with clients, or managing complex projects, businesses rely on efficient communication platforms to drive growth…
Modernizing Your Contact Center: Solutions for Today’s Challenges Your contact center is the first point of contact for customers—whether you’re on a legacy system or leveraging Amazon Connect—shaping their perception…
On premise phone systems are still extremely common, across a wide range of industries and business applications, but is it the right solution for your business? Let’s review some areas…
Technology and Industry Shifts We Expect to See 2023 promises to be another revolutionary year for business collaboration and communication. Technology is changing fast, below are the tech and trends…
As businesses continue to grow and evolve, their communication needs become more complex. With high call volumes, businesses often require sophisticated contact center solutions to manage their incoming and outgoing…
From Matthew Look, President at Techmode I’ll begin by acknowledging my bias: I’m a big fan of cloud solutions for various reasons, which I’ll delve into shortly. However, for the…
This is going to be one of those articles that I’ll look back on in 12 months and cringe. “How did I manage to get so many things wrong?” At…
Many businesses still rely on desk phones that keep employees stuck at their desks and limit how they serve clients. For teams working remotely, on-site, or somewhere in between, those…
In a world where cost-cutting often seems like a badge of honor, it’s tempting for businesses—especially small and medium-sized enterprises to hunt for the cheapest solution. And why not? Hey,…
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