How AI Is Quietly Changing Customer Service for Small Businesses
Juggling customer calls while running daily operations leaves small business teams stretched thin and customers frustrated with long wait times and inconsistent service. If you’re managing a dental office, auto repair shop, or local retail store, you know the challenge of delivering excellent service with limited staff and resources. Here’s the good news: Modern AI-powered […]
Managing High Call Volumes During Peak Hours
Connected Anywhere: How Remote Financial Advisors Can Deliver Exceptional Client Service
The Law Firm’s Guide to Smarter Client Communication
How AI, Omnichannel, and Transparency Are Changing Business Communication
How AI, Omnichannel, and Transparency Are Changing Business Communication https://www.techmode.com/wp-content/uploads/2025/03/Direct-Line-Shared-Topics-Full-video-1.mp4 In this episode of Direct Line, Matthew Look discusses the evolving expectations in business communication. As technology, AI, and customer expectations shift, businesses must rethink how they engage with clients and teams. The conversation dives into omnichannel strategies, automation, and the fine balance between efficiency […]
5 Communication Hacks to Navigate Difficult Financial Clients
5 Communication Hacks to Navigate Difficult Financial Clients https://www.techmode.com/wp-content/uploads/2025/03/Direct-Line-Financial-Services-Full-video-1.mp4 In this episode of Direct Line, Matthew Look, President at Techmode, tackles a challenge every finance professional faces—handling sensitive client conversations. From frustrated clients to high-stakes discussions, Matthew shares a step-by-step approach to turning tense interactions into productive outcomes. His method focuses on listening, clear problem […]
Trust, Transparency, and Triumph: Communicating Effectively in Financial Services
Are you a financial advisor feeling the pressure of market swings? Clients get anxious as their portfolios fluctuate, and you’re suddenly on the front lines, dealing with a storm of phone calls and emails. Clear and empathetic communication isn’t just a “nice-to-have” skill anymore; it’s the key to retaining high-value clients and building a resilient […]
How to Improve After-Hours Patient Care with a Modern Call Queue System
How to Improve After-Hours Patient Care with a Modern Call Queue System Healthcare professionals often find themselves grappling with the burden of traditional after-hours call management. Legacy systems, with their impersonal ‘press one for this, press two for that’ auto-attendants, lead to patient frustration, while staff stress is amplified by having to juggle calls. Kurt […]
Better Calls, Better Care: Communication Hacks for Healthcare
Better Calls, Better Care: Communication Hacks for Healthcare https://www.techmode.com/wp-content/uploads/2025/02/Full-Episode_-Healthcare-Thought-Leadership.mp4In this episode of Direct Line, Kurt Pontello, Channel Manager at Techmode, delves into the pressing challenges of healthcare communication. Kurt explains how streamlined call queues and after-hours call routing can improve patient care by connecting them to the right healthcare professionals without unnecessary delays. He highlights […]
Answer the Call: Keeping Clients Happy in Legal Services
Answer the Call: Keeping Clients Happy in Legal Services https://www.techmode.com/wp-content/uploads/2025/02/Full-Episode_-Legal-Services-Thought-Leadership.mp4 In this episode of Direct Line, Kurt Pontello, Channel Manager at Techmode, dives into the challenges and solutions for improving communication within the legal industry. With clients increasingly demanding accessibility and quick responses, Kurt highlights the common complaints law firms face, particularly regarding client communication. […]
