Milwaukee Business Owners Gain Competitive Advantage Through Technology
Milwaukee is a city with a vibrant and diverse business community, from small family-owned businesses to large corporations. Technology plays an important role in the success of any business, and keeping up with the latest advancements is crucial for staying competitive in today’s rapidly changing business landscape. In this article, we will explore why Milwaukee […]
Metro Detroit Business Owners Gain Competitive Advantage Through Communications Technology
As one of the largest metro areas in the country, Metro Detroit is a hub of business and industry. With a diverse economy and a thriving population, the region has become a center of innovation and growth. One key element of any successful business is effective communication, and in today’s fast-paced digital world, it’s more […]
Use Case: Utilizing Callback Technology to Improve Patient Hold Times in a Doctor’s Office
Background A medical practice in Ferndale MI struggles with high call volumes, especially during peak hours (early mornings and immediately after lunch), leading to long patient hold times. This often results in patient frustration and a poor customer service experience. Objective Implement a callback system to reduce patient hold times, enhance patient satisfaction, and optimize […]
Local Township and Fire Department Find Cost Savings and Efficiency with TechmodeGO
Client Overview The Local Township Government and Fire Department faced numerous communication challenges, including inefficient call routing, outdated equipment, and a lack of integration across departments. They required a robust, user-friendly solution that could streamline their communication processes, support remote workers, and ensure reliable service. Solution: TechmodeGO Collaboration Suite Challenges Inefficient Call Routing: Calls were often […]
Improving Township Government Communication with TechmodeGO: A Case Study
Introduction Effective communication is the backbone of any local or state government. Ensuring that citizens can easily reach the right department and that internal communications flow seamlessly between departments is crucial for operational efficiency and public satisfaction. This whitepaper explores how a township government in Southeast MI utilized the TechmodeGO Collaboration Suite’s advanced call routing […]
Case Study: Enhancing Patient Communication and Reducing Hold Times with TechmodeGO
Client: Dermatology Clinic Location: Troy, MI Industry: Healthcare The Dermatology Clinic in Troy, MI, faced significant challenges with patient communication, particularly high hold times and a large number of lost or abandoned calls. Seeking to enhance patient satisfaction and operational efficiency, the clinic implemented the TechmodeGO Collaboration Suite. Challenges High Hold Times: Patients often experienced […]
Case Study: Enhancing Doctor-Patient Communication with TechmodeGO at Orthopedic Solutions
Client: Orthopedic Solutions Location: Clinton Twp, MI Industry: Healthcare Orthopedic Solutions, a large orthopedic medical office, faced challenges with maintaining doctor-patient communication privacy. Doctors often had to block their personal cell phone numbers when returning calls to patients, leading to inefficiencies and inconveniences. By implementing the TechmodeGO Collaboration Suite, Orthopedic Solutions successfully addressed these […]
Case Study: Success with the TechmodeGO Collaboration Suite Partner Program
Partner: Partner MSP in MI, less than 30 employees Joined: 2021 Industry: Managed Service Provider (MSP) Key Metrics: Achieved an average 33% margin on deals In 2021, a Partner MSP Company signed on with the TechmodeGO Collaboration Suite Partner Program. Since then, the partner has consistently achieved an average of 33% margin on their deals. By leveraging Techmode’s installation, Tier […]