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- Attestation, Spam Calls, STIR/SHAKEN
Branded Calling: How to Stop Being “Scam Likely” and Start Being Answered Phone calls from businesses are increasingly becoming the digital equivalent of that person at a party wearing too…
- Comparison, RingCentral, UcaaS, Unified Communications, Vendor Evaluation
If You’re Paying Over $20 Per Seat to RingCentral, You’re Being Ripped Off Summary Businesses locked into RingCentral overpriced contracts during COVID are paying roughly 50% more than current market…
- MSP, MSP VOIP, UcaaS, Unified Communications
The UCaaS Trojan Horse: How MSPs Win New Clients by Fixing Their Phones First MSPs can dramatically accelerate client acquisition by using UCaaS deployments as low-risk entry points instead of…
- Contract Negotiation, RingCentral, UcaaS, Unified Communications, Vendor Evaluation
RingCentral’s Contract Trap: What They Don’t Tell You Before You Sign Summary RingCentral contracts contain auto-renewal clauses that lock businesses into multi-year commitments, annual price increases ranging from 5-15% that…
- Comparison, RingCentral, UcaaS, Unified Communications, Vendor Evaluation
The Complete Guide to Replacing RingCentral: What Businesses Need to Know in 2026 The best RingCentral alternatives in 2026 prioritize three things RingCentral consistently fails to deliver: reliable U.S.-based support,…
- Comparison, RingCentral, UcaaS, Unified Communications, Vendor Evaluation
Why RingCentral Customers Keep Switching RingCentral built a reputation as one of the first major players in cloud communications, back when “the cloud” still sounded futuristic rather than like a…
- Desk Phone, Devices, Softphone, UcaaS, Unified Communications
Desk Phones Aren’t Dead—They’re Just Overpriced The debate over desk phones has reached the intensity of arguing about whether hot dogs are sandwiches. One side insists physical phones are relics…
- 3CX, UcaaS, Unified Communications, VOIP
What is 3CX and How Does It Differ From Other VoIP Solutions? VoIP systems have been around long enough that most businesses understand the basics: calls over the internet instead…
- 3CX, UcaaS, Unified Communications, VOIP
Why 3CX is a Top Choice for a Cloud Phone System Shopping for a phone system feels a bit like dating in your 30s. Everyone claims they’re “not like the…
- AI, UcaaS, Unified Communications, VOIP
Generative AI in UC/VoIP: What’s Real, What’s Hype Everyone in the VoIP and unified communications world has suddenly become an AI company. Your inbox is flooded with product announcements promising…
- 3CX, UcaaS, Unified Communications, VOIP
Self-Hosting 3CX: Understanding the Full Cost Picture Self-hosting 3CX seems straightforward on paper. You buy the license, set up a server, and you’re done. Right? Well, not exactly. There’s a…
- MSP, MSP VOIP, UcaaS, Unified Communications
The MSP’s Guide to Making Real Money on VoIP Services VoIP represents one of those services that looks better on a spreadsheet than it does in practice. Cloud phone systems…
- AI, Hidden Fees, UcaaS, Unified Communications
Hidden AI Fees in VoIP: How “Affordable” Communication Tools Become Budget Nightmares Opening a VoIP invoice these days feels a lot like checking your bank statement after a night out…
- UcaaS, Unified Communications, VOIP
The Questions CIOs Forget to Ask Before Signing VoIP Contracts (And Why They Regret It Later) Signing a VoIP contract should involve tough questions. Deep, technical questions about infrastructure architecture,…
- MSP, MSP VOIP, Teams, UcaaS, Unified Communications
How to Start Selling UCaaS as an MSP: A Step-by-Step Guide (Because Shrinking Margins Are So Last Year) Most MSPs are staring down another year of the same exhausting cycle:…
- MSP, MSP VOIP, Teams, UcaaS, Unified Communications
How to Sell VoIP Against Microsoft Teams and Win Microsoft Teams has become the default answer to every communication question in business — the digital workplace’s go-to solution for just…
- MSP, MSP VOIP, UcaaS, Unified Communications
Why MSPs Keep Pretending to Sell Phone Systems (When Nobody’s Buying Them Anymore) Many MSPs are still selling business phone systems like it’s 2008 and Blackberries are the cutting edge…
- UcaaS, Unified Communications, Virtual Phone System
What Is a Virtual Phone System (And Why Your Business Needs One Now) If your office still relies on a buzzing PBX box tucked away in a closet, you already…
- MSP, MSP VOIP, On Premise PBX, UcaaS, Unified Communications
From Hardware Headaches to Hybrid Freedom: The MSP’s Guide to Phasing Out On-Prem PBX Opening a server closet and finding that old PBX system humming away is like discovering a…
- Compliance, E911, UcaaS, Unified Communications
Your Phone System Might Be a Lawsuit Waiting to Happen: The E911 Compliance Guide Nobody Wants to Read (But Everyone Needs To) Picture this: An employee collapses in your office…
- UcaaS, Unified Communications
Why Your Enterprise Phone System Feels Like a Punishment Business owners make plenty of tough decisions. Choosing a communications platform shouldn’t feel like negotiating a hostage situation, yet here we…
- 10DLC, Business Texting, Compliance, MMS, SMS, UcaaS, Unified Communications
Business Texting’s New Rulebook: What the Heck Is 10DLC and Why Should You Care? Business texting seemed so simple once upon a time. Send a message, customer receives it, everyone’s…
- Call Queue, Call Routing, Contact Center, UcaaS, VOIP
Why 2025 Contact Centers Are Ditching Queue-Based Routing for AI Intent Routing Queue-based routing forces callers down rigid IVR paths, assumes they’ve memorized organizational charts, and generally treats human beings…
- UcaaS, VOIP, VOIP outage
Why Your VoIP Provider Keeps Having Outages (and What No One’s Telling You About the Backbone) VoIP system outages lasting multiple days isn’t “bad luck.” It’s bad architecture—the kind where…
- MSP, MSP VOIP, MSPs, Profitable UCaaS, UcaaS, VOIP
How to Start Offering VoIP as an MSP (And How to Pick a Provider Without Regretting It Later) MSPs across the country share a universal experience: the moment a client…
- UcaaS, UCaaS Deployment, UCaaS Migration
Why So Many UCaaS Deployments Fail (and How to Prevent 90% of the Disasters) Picture this: A mid-sized company just signed a contract for a shiny new cloud phone system….
- Automatic Callback, Callback Technology, CCaaS, Contact Center, Unified Communications
What Is a Softphone (And How It Can Improve Your Business) Picture this: It’s 8:57 AM on a Monday. The team’s first client call starts in exactly three minutes. Sarah…
- Automatic Callback, Callback Technology, CCaaS, Contact Center, Unified Communications
What Is Callback Technology in CCaaS? (And Why AI Might Be Plotting Its Demise) Picture this: You’re 23 minutes deep into hold music that sounds like it was recorded in…
- CCaaS, Contact Center, Managed Service Providers, MSPs, UcaaS
Why MSPs Are Secretly the New Contact Center Integrators An MSP sits at their desk, responding to tickets, when their biggest client sends an email: “Hey, could you help us…
- Managed Service Providers, MSPs, Profitable UCaaS, UcaaS, UCaaS Margins
The Great UCaaS Reset: How MSPs Can Finally Win Back Their Margins UCaaS was supposed to be the golden ticket for MSPs. Recurring revenue streams, cloud-based simplicity, and freedom from…
- Managed Service Providers, MSPs, Profitable UCaaS, UcaaS
Building a Profitable UCaaS Offering: Pricing & Packaging Strategies for MSPs UCaaS looks deceptively simple on paper. MSPs already manage cloud infrastructure, endpoints, and connectivity—so adding unified communications should be…
- CCaaS, Contact Center, Non-Techy, UcaaS, UCaaS vs CCaaS, Unified Communications
The Evolution from On-Prem PBX to Cloud: Where UCaaS and CCaaS Fit In Remember those massive PBX systems lurking in the server rooms of businesses everywhere? Those blinking lights, tangled…
- Desk Phone, Devices, Non-Techy, Softphone, UcaaS
Desk Phone, Softphone, or Mobile App? Choosing the Right UCCaaS Device (Without Losing Your Mind) Communication technology offers a buffet of options for business professionals. Unified Communications and Collaboration as…
- Amazon Connect, CCaaS, Contact Center, UCaaS vs CCaaS
UCaaS vs. CCaaS: Understanding the Difference and When to Use Each Businesses face critical decisions when selecting communication technologies. Two common options, Unified Communications as a Service (UCaaS) and Contact…
- Amazon Connect, CCaaS, Contact Center
5 Ways Amazon Connect is Transforming Contact Centers Customer expectations have evolved dramatically over the past few years. People no longer accept being placed on hold for 45 minutes while…
- Small Business, UcaaS
7 Essential Things Every Small Business Should Know About Cloud Phone Systems Small businesses often settle for communication solutions that make as much sense as wearing flip-flops in a snowstorm….
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