Techmode Premier Launch
Premier Launch gives you a real project manager, not just a how-to guide. Your system is fully configured, expertly installed, and supported from day one by a team that knows your business.
A Fully Managed, White-Glove Installation Experience
Premier Launch is a fully managed rollout experience that removes the guesswork. Instead of getting hardware and hoping it works, you get a personalized setup process from real telecom professionals.
You’ll get:
- A dedicated project manager
- A rollout plan tailored to your business
- A system that’s configured and tested before shipping
- Ongoing access to experts who stay with you
We Start With Strategy
Every rollout starts with a discovery session to assess your current setup, goals, and workflows. We build a customized plan that aligns with your schedule and solves problems before they happen.
Planning includes:
Network and environment assessment
Hardware and user inventory
Goal-oriented rollout planning
Call flow design aligned to your real processes
Call Flows That Make Your Business Work Better
We don’t just lift-and-shift your old setup. Our team identifies the communication gaps holding you back and builds smarter workflows.
Common improvements include:
- Eliminating missed calls and voicemail dead ends
- Better team accountability and response speed
- Routing calls to the right person, the first time
- Supporting multi-location and remote collaboration
- Giving you reports that show what’s working
Connected to Your CRM From Day One
We include CRM integration and automation setup as part of Premier Launch: no extra fees or tech headaches. You’ll be ready to track, automate, and act on every customer call.
We configure:
- Click-to-call inside your CRM
- Automatic call logging and note capture
- Screen pops with customer details
- Workflow triggers based on call activity
- Unified performance dashboards
Everything’s Set Up Before It Arrives
Before your phones ship, we configure and test every part of your system so there’s nothing to build after unboxing.
Pre-installation includes:
Unlimited auto-attendants, voicemail, ring groups
Call flow logic testing
TechmodeGO instance configuration
We Own the Porting Process
You sign the paperwork, and we do the rest. We’ll manage timelines, carrier coordination, and call forwarding to make the transition seamless.
Included:
- Direct communication with your existing provider
- Clear, tracked porting schedules
- Temporary call forwarding if needed
- Minimal effort on your end
Remote or On-Site Installation: You Decide
Choose on-site or remote installation, and our in-house Techmode team will guide the full setup.
What we provide:
Network testing and failover validation
Fine-tuning of installation settings
Remote provisioning or on-site device placement
Hands-on help throughout
Your Team Gets Trained, Not Just Logged In
Your dedicated project manager stays on through launch and training, making sure your team knows how to use the system from day one.
Training includes:- Admin and end-user training (group or 1:1)
- Customized training videos and guides
- Live technician on launch day
- Optional soft launch and phased rollout
Once You’re Live, Concierge Support Takes Over
You’re never left hanging. After go-live, our U.S.-based support team handles everything from system tweaks to future optimization.
Post-launch support includes:
- Named support contact
- Responsive helpdesk with SLAs
- User and call flow updates
- Quarterly performance reviews
Your Migration Doesn’t Have to Be Messy
Techmode’s Premier Launch was built to remove friction, delays, and confusion. If you’re ready to switch systems without the usual chaos, let’s talk.
