Building a Profitable UCaaS Offering: Pricing & Packaging Strategies for MSPs
Building a Profitable UCaaS Offering: Pricing & Packaging Strategies for MSPs UCaaS looks deceptively simple on paper. MSPs already manage cloud infrastructure, endpoints, and connectivity—so adding unified communications should be straightforward, right? Wrong. Most MSPs discover too late that UCaaS is less “easy recurring revenue” and more “margin minefield wrapped in compliance headaches.” Between regulatory […]
The Evolution from On-Prem PBX to Cloud: Where UCaaS and CCaaS Fit In
The Evolution from On-Prem PBX to Cloud: Where UCaaS and CCaaS Fit In Remember those massive PBX systems lurking in the server rooms of businesses everywhere? Those blinking lights, tangled cords, and physical desk phones that represented the pinnacle of telecommunication technology? Well, those dinosaurs are going extinct—and not a moment too soon. Business communication […]
Desk Phone, Softphone, or Mobile App? Choosing the Right UCCaaS Device (Without Losing Your Mind)
Desk Phone, Softphone, or Mobile App? Choosing the Right UCCaaS Device (Without Losing Your Mind) Communication technology offers a buffet of options for business professionals. Unified Communications and Collaboration as a Service (UCCaaS) has transformed how organizations connect by integrating voice, video, messaging, and collaboration tools into a single cloud-based platform. As companies abandon traditional […]
UCaaS vs. CCaaS: Understanding the Difference and When to Use Each
UCaaS vs. CCaaS: Understanding the Difference and When to Use Each Businesses face critical decisions when selecting communication technologies. Two common options, Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), serve distinct purposes despite their similar-sounding names. While both deliver cloud-based communication solutions, they address fundamentally different needs within organizations. […]
5 Ways Amazon Connect is Transforming Contact Centers
5 Ways Amazon Connect is Transforming Contact Centers Customer expectations have evolved dramatically over the past few years. People no longer accept being placed on hold for 45 minutes while listening to the same Muzak rendition of “Master of Puppets” that makes them contemplate the meaning of existence. They demand instant responses, personalized experiences, and […]
7 Essential Things Every Small Business Should Know About Cloud Phone Systems
7 Essential Things Every Small Business Should Know About Cloud Phone Systems Small businesses often settle for communication solutions that make as much sense as wearing flip-flops in a snowstorm. Let’s face it – when you’re running a business with limited resources, investing in enterprise-grade communication systems might seem like buying a Ferrari to deliver […]
Why UCaaS & CCaaS are Essential for Modern MSPs
Why UCaaS & CCaaS are Essential for Modern MSPs Managed Service Providers (MSPs) stand at a crossroads. Their traditional role as the “computer fixers” and “network people” is rapidly becoming as outdated as floppy disks and dial-up internet. Today’s businesses want strategic partners who deliver complete technology ecosystems—not just someone to restart servers when they […]
5 Ways UCaaS Improves Team Collaboration and Customer Response Times
5 Ways UCaaS Improves Team Collaboration and Customer Response Times Businesses everywhere struggle with a common problem: fragmented communication tools lead to chaos, missed opportunities, and frustrated customers. Employees bounce between desk phones, email, messaging apps, and video conferencing tools like digital acrobats trying not to drop the ball on important conversations. Meanwhile, customers wait… […]
The ABC’s of UCaaS: A Simple Guide for Non-Tech Folks
The ABC’s of UCaaS: A Simple Guide for Non-Tech Folks Technology acronyms can make anyone’s eyes glaze over faster than a corporate mission statement read aloud at an all-hands meeting. UCaaS sounds like something your IT department whispers about in hallways, possibly a secret code for “Ultra Caffeinated and Seriously Sleep-deprived.” But beneath that intimidating […]
Hunt Group vs. Call Queue: What is the Difference and When to Use Each
Hunt Group vs. Call Queue: What is the difference and when to use each Businesses receive calls. It’s a fact of life, like taxes or people who chew with their mouths open. What’s less certain is how those calls get routed once they hit your business phone system. For many organizations, the choice comes down […]
