The UCaaS Trojan Horse: MSP Client Acquisition by Fixing Their Phones First
The UCaaS Trojan Horse: How MSPs Win New Clients by Fixing Their Phones First MSPs can dramatically accelerate client acquisition by using UCaaS deployments as low-risk entry points instead of selling full managed services upfront. This “trojan horse” strategy closes initial deals in 4-6 weeks (versus 3-6 months for traditional MSP sales) and expands to […]
RingCentral Contract Trap: Hidden Fees & Auto-Renewal Terms
RingCentral’s Contract Trap: What They Don’t Tell You Before You Sign Summary RingCentral contracts contain auto-renewal clauses that lock businesses into multi-year commitments, annual price increases ranging from 5-15% that compound over time, and early termination fees typically equaling 100% of remaining contract value. Most organizations discover these hidden costs only after signing, when renewal […]
The Complete Guide to Replacing RingCentral in 2026
The Complete Guide to Replacing RingCentral: What Businesses Need to Know in 2026 The best RingCentral alternatives in 2026 prioritize three things RingCentral consistently fails to deliver: reliable U.S.-based support, transparent pricing without annual increases, and private infrastructure that doesn’t fail when other customers have problems. Organizations searching for replacements typically fall into one of […]
Why RingCentral Customers Keep Switching
Why RingCentral Customers Keep Switching RingCentral built a reputation as one of the first major players in cloud communications, back when “the cloud” still sounded futuristic rather than like a place where files go to die. For years, businesses accepted the brand as synonymous with UCaaS—the default choice when moving away from on-premise phone systems. […]
Desk Phones Aren’t Dead—They’re Just Overpriced
Desk Phones Aren’t Dead—They’re Just Overpriced The debate over desk phones has reached the intensity of arguing about whether hot dogs are sandwiches. One side insists physical phones are relics that belong in museums next to rotary dialers and fax machines. The other side treats them like sacred artifacts that must be preserved at all […]
What is 3CX and How Does It Differ From Other VoIP Solutions?
What is 3CX and How Does It Differ From Other VoIP Solutions? VoIP systems have been around long enough that most businesses understand the basics: calls over the internet instead of traditional phone lines, lower costs, and more flexibility. But when businesses start evaluating specific VoIP platforms, things get murky. Some providers are fully managed […]
Why 3CX is a Top Choice for a Cloud Phone System
Why 3CX is a Top Choice for a Cloud Phone System Shopping for a phone system feels a bit like dating in your 30s. Everyone claims they’re “not like the others,” but after a few conversations, you realize they’re all reading from the same script. RingCentral promises simplicity. Zoom Phone says they’re affordable. 8×8 swears […]
Generative AI in UC & VoIP: What’s Real, What’s Hype?
Generative AI in UC/VoIP: What’s Real, What’s Hype Everyone in the VoIP and unified communications world has suddenly become an AI company. Your inbox is flooded with product announcements promising AI-powered everything. Your competitors are touting their “intelligent” features. Even your old-school PBX vendor from 1987 somehow has an AI chatbot now. If you haven’t […]
Self-Hosting 3CX: The Complete Cost Breakdown
Self-Hosting 3CX: Understanding the Full Cost Picture Self-hosting 3CX seems straightforward on paper. You buy the license, set up a server, and you’re done. Right? Well, not exactly. There’s a whole ecosystem of considerations that don’t show up on the initial quote, and understanding these factors upfront can help businesses make informed decisions about whether […]
The MSP’s Guide to Making Real Money on VoIP Services
The MSP’s Guide to Making Real Money on VoIP Services VoIP represents one of those services that looks better on a spreadsheet than it does in practice. Cloud phone systems check all the boxes: recurring revenue, existing client relationships, technical infrastructure you already manage. The business case writes itself. Then reality shows up. You’re three […]
