Hidden Costs of On Premise Phone Systems
On premise phone systems are still extremely common, across a wide range of industries and business applications, but is it the right solution for your business? Let’s review some areas where you may find hidden costs of hosting your phone system on premise. Managing the System Phone systems need regular maintenance. System management can be […]
5 Trends in Business Communications for 2023
Technology and Industry Shifts We Expect to See 2023 promises to be another revolutionary year for business collaboration and communication. Technology is changing fast, below are the tech and trends we expect will play heavily into the decisions businesses make for their communications this year. Multichannel Support Capabilities Cloud communication services providers are focused on […]
Would Your Business Benefit from a Contact Center Solution?
As businesses continue to grow and evolve, their communication needs become more complex. With high call volumes, businesses often require sophisticated contact center solutions to manage their incoming and outgoing calls, chats, and other forms of communication effectively. Modern contact center solutions are designed to help businesses streamline their communications and improve customer satisfaction. Multichannel Support One […]
Milwaukee Business Owners Gain Competitive Advantage Through Technology
Milwaukee is a city with a vibrant and diverse business community, from small family-owned businesses to large corporations. Technology plays an important role in the success of any business, and keeping up with the latest advancements is crucial for staying competitive in today’s rapidly changing business landscape. In this article, we will explore why Milwaukee […]
Metro Detroit Business Owners Gain Competitive Advantage Through Communications Technology
As one of the largest metro areas in the country, Metro Detroit is a hub of business and industry. With a diverse economy and a thriving population, the region has become a center of innovation and growth. One key element of any successful business is effective communication, and in today’s fast-paced digital world, it’s more […]
Use Case: Utilizing Callback Technology to Improve Patient Hold Times in a Doctor’s Office
Background A medical practice in Ferndale MI struggles with high call volumes, especially during peak hours (early mornings and immediately after lunch), leading to long patient hold times. This often results in patient frustration and a poor customer service experience. Objective Implement a callback system to reduce patient hold times, enhance patient satisfaction, and optimize […]
Prem PBX vs Cloud PBX: The Ultimate Showdown
From Matthew Look, President at Techmode I’ll begin by acknowledging my bias: I’m a big fan of cloud solutions for various reasons, which I’ll delve into shortly. However, for the sake of this article, I’ll endeavor to set aside personal preferences and offer an impartial comparison. Let’s start with a brief overview of each […]
AI- The Good, The Bad and The Ugly
This is going to be one of those articles that I’ll look back on in 12 months and cringe. “How did I manage to get so many things wrong?” At least I’ll join a long list of well-respected people who thought they could see the future in a crystal ball: • “Remote shopping, while entirely […]
Local Township and Fire Department Find Cost Savings and Efficiency with TechmodeGO
Client Overview The Local Township Government and Fire Department faced numerous communication challenges, including inefficient call routing, outdated equipment, and a lack of integration across departments. They required a robust, user-friendly solution that could streamline their communication processes, support remote workers, and ensure reliable service. Solution: TechmodeGO Collaboration Suite Challenges Inefficient Call Routing: Calls were often […]
Improving Township Government Communication with TechmodeGO: A Case Study
Introduction Effective communication is the backbone of any local or state government. Ensuring that citizens can easily reach the right department and that internal communications flow seamlessly between departments is crucial for operational efficiency and public satisfaction. This whitepaper explores how a township government in Southeast MI utilized the TechmodeGO Collaboration Suite’s advanced call routing […]
