How AI, Omnichannel, and Transparency Are Changing Business Communication
How AI, Omnichannel, and Transparency Are Changing Business Communication https://www.techmode.com/wp-content/uploads/2025/03/Direct-Line-Shared-Topics-Full-video-1.mp4 In this episode of Direct Line, Matthew Look discusses the evolving expectations in business communication. As technology, AI, and customer expectations shift, businesses must rethink how they engage with clients and teams. The conversation dives into omnichannel strategies, automation, and the fine balance between efficiency […]
5 Communication Hacks to Navigate Difficult Financial Clients
5 Communication Hacks to Navigate Difficult Financial Clients https://www.techmode.com/wp-content/uploads/2025/03/Direct-Line-Financial-Services-Full-video-1.mp4 In this episode of Direct Line, Matthew Look, President at Techmode, tackles a challenge every finance professional faces—handling sensitive client conversations. From frustrated clients to high-stakes discussions, Matthew shares a step-by-step approach to turning tense interactions into productive outcomes. His method focuses on listening, clear problem […]
Better Calls, Better Care: Communication Hacks for Healthcare
Better Calls, Better Care: Communication Hacks for Healthcare https://www.techmode.com/wp-content/uploads/2025/02/Full-Episode_-Healthcare-Thought-Leadership.mp4In this episode of Direct Line, Kurt Pontello, Channel Manager at Techmode, delves into the pressing challenges of healthcare communication. Kurt explains how streamlined call queues and after-hours call routing can improve patient care by connecting them to the right healthcare professionals without unnecessary delays. He highlights […]
Answer the Call: Keeping Clients Happy in Legal Services
Answer the Call: Keeping Clients Happy in Legal Services https://www.techmode.com/wp-content/uploads/2025/02/Full-Episode_-Legal-Services-Thought-Leadership.mp4 In this episode of Direct Line, Kurt Pontello, Channel Manager at Techmode, dives into the challenges and solutions for improving communication within the legal industry. With clients increasingly demanding accessibility and quick responses, Kurt highlights the common complaints law firms face, particularly regarding client communication. […]