Omnichannel Contact Center: Implementation, Benefits, and Best Practices
Your customer just called about an account issue. After 20 minutes on hold, they hung up and sent an email. When your agents respond, they ask for the same information your customer already provided over the phone. Frustrated, your customer tweets about the terrible experience and starts shopping with your competitor. Poor customer experience drives […]
What is Call Routing? Complete Guide to Benefits, Types & Best Practices
Due to inadequate call routing systems, office managers and business leaders face mounting pressure from client complaints, missed opportunities, and overloaded staff. When urgent calls go unanswered, or clients get transferred multiple times, businesses lose revenue and damage relationships. Call routing automatically directs incoming calls to the right professional based on rules you configure, eliminating […]
How AI-Powered Small Business Tools Are Transforming Customer Service
If you run a small business, you know the feeling of being pulled in a dozen directions at once. Maybe you’re managing patient schedules at a busy dental office, guiding members through deposit setup at a credit union, or juggling intake calls at a legal practice. Choosing the right technology platforms can make a huge […]
Trust, Transparency, and Triumph: Communicating Effectively in Financial Services
Are you a financial advisor feeling the pressure of market swings? Clients get anxious as their portfolios fluctuate, and you’re suddenly on the front lines, dealing with a storm of phone calls and emails. Clear and empathetic communication isn’t just a “nice-to-have” skill anymore; it’s the key to retaining high-value clients and building a resilient […]
How to Improve After-Hours Patient Care with a Modern Call Queue System
How to Improve After-Hours Patient Care with a Modern Call Queue System Healthcare professionals often find themselves grappling with the burden of traditional after-hours call management. Legacy systems, with their impersonal ‘press one for this, press two for that’ auto-attendants, lead to patient frustration, while staff stress is amplified by having to juggle calls. Kurt […]
Improve Your Business Communications: A How-To Guide with Techmode
Improve Your Business Communications: A How-To Guide with Techmode Whether it’s collaborating with colleagues, connecting with clients, or managing complex projects, businesses rely on efficient communication platforms to drive growth and maintain a competitive edge. But what exactly is a business communication platform, and why is it so crucial? Simply put, it’s the central nervous […]
Modernizing Your Contact Center: Solutions for Today’s Challenges
Modernizing Your Contact Center: Solutions for Today’s Challenges Your contact center is the first point of contact for customers—whether you’re on a legacy system or leveraging Amazon Connect—shaping their perception of your brand and influencing purchasing decisions. However, managing a contact center effectively can be complex, presenting numerous challenges that can negatively impact customer satisfaction, […]
Net Promoter Score Explained
What is E911?
Hidden Costs of On Premise Phone Systems
On premise phone systems are still extremely common, across a wide range of industries and business applications, but is it the right solution for your business? Let’s review some areas where you may find hidden costs of hosting your phone system on premise. Managing the System Phone systems need regular maintenance. System management can be […]
