Hidden AI Fees in VoIP: How “Affordable” Tools Become Budget Nightmares
Hidden AI Fees in VoIP: How “Affordable” Communication Tools Become Budget Nightmares Opening a VoIP invoice these days feels a lot like checking your bank statement after a night out you barely remember. Everything looks normal at first—seat licenses, a few call queues, maybe some SIP trunks—and then boom: “AI Receptionist Overages: $587.43.” Wait. Wasn’t […]
The Questions CIOs Forget to Ask Before Signing VoIP Contracts (And Why They Regret It Later)
The Questions CIOs Forget to Ask Before Signing VoIP Contracts (And Why They Regret It Later) Signing a VoIP contract should involve tough questions. Deep, technical questions about infrastructure architecture, disaster recovery, and whether “support” means actual humans or an offshore call center working from scripts. Instead, most CIOs ask about per-seat pricing and whether […]
How to Start Selling UCaaS as an MSP: A Step-by-Step Guide (Because Shrinking Margins Are So Last Year)
How to Start Selling UCaaS as an MSP: A Step-by-Step Guide (Because Shrinking Margins Are So Last Year) Most MSPs are staring down another year of the same exhausting cycle: chasing tickets, fighting for scraps against vendors who treat them like glorified order-takers, and watching their margins shrink faster than their patience during a 2 […]
How to Sell VoIP Against Microsoft Teams and Win
How to Sell VoIP Against Microsoft Teams and Win Microsoft Teams has become the default answer to every communication question in business — the digital workplace’s go-to solution for just about everything. It handles chat, meetings, file sharing, and yes, even phone calls. For anyone trying to sell VoIP solutions, this presents a significant challenge: […]
Why MSPs Keep Pretending to Sell Phone Systems (When Nobody’s Buying Them Anymore
Why MSPs Keep Pretending to Sell Phone Systems (When Nobody’s Buying Them Anymore) Many MSPs are still selling business phone systems like it’s 2008 and Blackberries are the cutting edge of technology. They’re quoting hardware specs, carefully counting desk phones, and wondering why their profit margins aren’t what they used to be. Here’s the reality: […]
What Is a Virtual Phone System? | Techmode Cloud Communications
What Is a Virtual Phone System (And Why Your Business Needs One Now) If your office still relies on a buzzing PBX box tucked away in a closet, you already know the pain—hardware failures, expensive maintenance calls, and zero flexibility for hybrid work. A virtual phone system flips that model on its head. Instead of […]
The MSP’s Guide to Phasing Out On-Prem PBX- From Hardware Headaches to Hybrid Freedom
From Hardware Headaches to Hybrid Freedom: The MSP’s Guide to Phasing Out On-Prem PBX Opening a server closet and finding that old PBX system humming away is like discovering a piece of telecommunications history still running your business operations—technically functional, but increasingly difficult to justify in a modern communications environment. For Managed Service Providers, those […]
The E911 Compliance Guide Nobody Wants to Read (But Everyone Needs To)
Your Phone System Might Be a Lawsuit Waiting to Happen: The E911 Compliance Guide Nobody Wants to Read (But Everyone Needs To) Picture this: An employee collapses in your office building. A coworker frantically dials 911. The dispatcher answers, but here’s the problem—your phone system only sends your company’s main billing address. Not the floor. […]
Why Your “Enterprise” Phone System Feels Like a Punishment
Why Your Enterprise Phone System Feels Like a Punishment Business owners make plenty of tough decisions. Choosing a communications platform shouldn’t feel like negotiating a hostage situation, yet here we are. Major UCaaS providers promise seamless collaboration, crystal-clear calls, and support that actually supports you. What they deliver instead is a masterclass in corporate gaslighting, […]
Business Texting’s New Rulebook: What the Heck Is 10DLC and Why Should You Care?
Business Texting’s New Rulebook: What the Heck Is 10DLC and Why Should You Care? Business texting seemed so simple once upon a time. Send a message, customer receives it, everyone’s happy. Those were the days before carriers decided that businesses sending texts needed official credentials, registration processes, and a framework with an awkward name like […]
