Hunt Group vs. Call Queue: What is the Difference and When to Use Each
Hunt Group vs. Call Queue: What is the difference and when to use each Businesses receive calls. It’s a fact of life, like taxes or people who chew with their mouths open. What’s less certain is how those calls get routed once they hit your business phone system. For many organizations, the choice comes down […]
The Zero-Touch Approach: Why MSPs Should Stop Doing Everything Themselves
The Zero-Touch Approach: Why MSPs Should Stop Doing Everything Themselves MSPs across the country are drowning. Not in water, but in the sea of services they feel compelled to offer clients. Between managing networks, cybersecurity, cloud migrations, and the never-ending parade of Windows updates, someone thought it would be a brilliant idea to add “become […]
Why Your Business Calls are Getting Flagged as SPAM (And What to Do About It)
Why Your Business Calls are Getting Flagged as SPAM (And What to Do About It) Businesses across the country are facing a growing crisis: their legitimate phone calls are being marked as “Scam Likely” or “Potential Spam” before customers even have a chance to answer. This isn’t just annoying—it’s devastating to operations. Studies show that […]
Branded Calling: How to Stop Being “Scam Likely” and Start Being Answered
Branded Calling: How to Stop Being “Scam Likely” and Start Being Answered Phone calls from businesses are increasingly becoming the digital equivalent of that person at a party wearing too much cologne – everyone’s first instinct is to avoid them. With Americans receiving approximately four billion robocalls monthly (that’s about 1-2 calls every second), it’s […]
Call Attestation: When Your Business Calls Need an ID Check
Call Attestation: When Your Business Calls Need an ID Check Phone calls used to be simple. You dial, they answer, conversation ensues. Not anymore. Welcome to the excessively complicated world of call attestation, where your business calls now need to flash their digital ID before anyone will pick up. If you’ve noticed more of your […]
STIR/SHAKEN and Why It Matters
STIR/SHAKEN and Why It Matters Call attestation is the telecom world’s version of a security checkpoint, except instead of making you take off your shoes, it scrutinizes your phone number’s identity before letting your call through. Part of the STIR/SHAKEN framework (a delightfully odd name that has nothing to do with James Bond’s drinking preferences), […]
Why TechmodeGO Is the Perfect UCaaS Solution for State and Local Government
Why TechmodeGO Is the Perfect UCaaS Solution for State and Local Government Phones ring constantly at government offices. Citizens call about everything from potholes to property taxes, marriage licenses to municipal codes. Behind every ring is a person seeking assistance from their local government—and behind every government employee is a communication system that’s either empowering […]
Why Government Phone Systems Should Actually Work: A Novel Concept
Why Government Phone Systems Should Actually Work: A Novel Concept Government offices across America share one universal trait: government phone systems seemingly designed to test citizen patience. Every day, thousands of Americans interact with their local government agencies for essential services, from renewing driver’s licenses to reporting potholes. These interactions form the foundation of public […]
The Practical Uses of AI in UCaaS (and the Pitfalls)
The Practical Uses of AI in UCaaS (and the Pitfalls) AI has taken the business world by storm, particularly in Unified Communications as a Service (UCaaS). While everyone raves about its magical capabilities, the truth is a bit more nuanced. AI isn’t a mystical solution—it’s a powerful tool that’s only as good as its implementation […]
How RingCentral Compares to TechmodeGO: The Ugly Truth Behind Cloud Communications
How RingCentral Compares to TechmodeGO: The Ugly Truth Behind Cloud Communications Businesses looking to upgrade their phone systems inevitably encounter two options: RingCentral and TechmodeGO (Powered by 3CX and AWS). Both promise similar features on paper, but what happens after you sign the contract reveals dramatic differences in experience, support, and value in cloud communications. […]
