How to Sell VoIP Against Microsoft Teams and Win
How to Sell VoIP Against Microsoft Teams and Win Microsoft Teams has become the default answer to every communication question in business — the digital workplace’s go-to solution for just about everything. It handles chat, meetings, file sharing, and yes, even phone calls. For anyone trying to sell VoIP solutions, this presents a significant challenge: […]
Why MSPs Keep Pretending to Sell Phone Systems (When Nobody’s Buying Them Anymore
Why MSPs Keep Pretending to Sell Phone Systems (When Nobody’s Buying Them Anymore) Many MSPs are still selling business phone systems like it’s 2008 and Blackberries are the cutting edge of technology. They’re quoting hardware specs, carefully counting desk phones, and wondering why their profit margins aren’t what they used to be. Here’s the reality: […]
What Is a Virtual Phone System? | Techmode Cloud Communications
What Is a Virtual Phone System (And Why Your Business Needs One Now) If your office still relies on a buzzing PBX box tucked away in a closet, you already know the pain—hardware failures, expensive maintenance calls, and zero flexibility for hybrid work. A virtual phone system flips that model on its head. Instead of […]
The MSP’s Guide to Phasing Out On-Prem PBX- From Hardware Headaches to Hybrid Freedom
From Hardware Headaches to Hybrid Freedom: The MSP’s Guide to Phasing Out On-Prem PBX Opening a server closet and finding that old PBX system humming away is like discovering a piece of telecommunications history still running your business operations—technically functional, but increasingly difficult to justify in a modern communications environment. For Managed Service Providers, those […]
The E911 Compliance Guide Nobody Wants to Read (But Everyone Needs To)
Your Phone System Might Be a Lawsuit Waiting to Happen: The E911 Compliance Guide Nobody Wants to Read (But Everyone Needs To) Picture this: An employee collapses in your office building. A coworker frantically dials 911. The dispatcher answers, but here’s the problem—your phone system only sends your company’s main billing address. Not the floor. […]
Why Your “Enterprise” Phone System Feels Like a Punishment
Why Your Enterprise Phone System Feels Like a Punishment Business owners make plenty of tough decisions. Choosing a communications platform shouldn’t feel like negotiating a hostage situation, yet here we are. Major UCaaS providers promise seamless collaboration, crystal-clear calls, and support that actually supports you. What they deliver instead is a masterclass in corporate gaslighting, […]
Business Texting’s New Rulebook: What the Heck Is 10DLC and Why Should You Care?
Business Texting’s New Rulebook: What the Heck Is 10DLC and Why Should You Care? Business texting seemed so simple once upon a time. Send a message, customer receives it, everyone’s happy. Those were the days before carriers decided that businesses sending texts needed official credentials, registration processes, and a framework with an awkward name like […]
Why Contact Centers Are Ditching Queue-Based Routing for AI Intent Routing
Why 2025 Contact Centers Are Ditching Queue-Based Routing for AI Intent Routing Queue-based routing forces callers down rigid IVR paths, assumes they’ve memorized organizational charts, and generally treats human beings like poorly sorted mail. Most routing systems behave like they were designed by someone who has never actually called a business before—and frankly, they probably […]
Why Your VoIP Provider Keeps Having Outages (and What No One’s Telling You About the Backbone)
Why Your VoIP Provider Keeps Having Outages (and What No One’s Telling You About the Backbone) VoIP system outages lasting multiple days isn’t “bad luck.” It’s bad architecture—the kind where someone decided cost-cutting was more important than keeping businesses connected. A VOIP outage can include dropped calls, voicemail black holes, and those moments when the […]
How to Start Offering VoIP as an MSP (Without Regretting It)
How to Start Offering VoIP as an MSP (And How to Pick a Provider Without Regretting It Later) MSPs across the country share a universal experience: the moment a client casually asks, “Do you guys also do phones?” Most respond with something like “We can look into that!” while internally panicking about the number of […]
