Comcast Business Phone: Good for Internet, But Is It Right for Your Phone System?
AI Summary: Comcast Business Phone works adequately for basic calling needs, but businesses quickly discover it lacks the advanced features, scalability, and reliability that modern communication requires. From limited mobile capabilities to vendor lock-in risks and inadequate support, bundling your phone system with your internet provider creates more problems than it solves. Specialized UCaaS providers […]
Microsoft Teams Phone Down Again? The Real Cost of Free VoIP
AI Summary: Microsoft Teams Phone experienced its third major outage in three months during January 2026, leaving businesses without working phones for over an hour. Unlike email outages that businesses tolerate, phone failures carry immediate revenue consequences—missed sales calls, unreachable support, and lost opportunities. Teams Phone runs on shared Azure infrastructure with email and file […]
Branded Calling: How to Stop Being “Scam Likely” and Start Being Answered
Branded Calling: How to Stop Being “Scam Likely” and Start Being Answered Phone calls from businesses are increasingly becoming the digital equivalent of that person at a party wearing too much cologne – everyone’s first instinct is to avoid them. With Americans receiving approximately four billion robocalls monthly (that’s about 1-2 calls every second), it’s […]
If You’re Paying Over $20/Seat to RingCentral, You’re Being Ripped Off
If You’re Paying Over $20 Per Seat to RingCentral, You’re Being Ripped Off Summary Businesses locked into RingCentral overpriced contracts during COVID are paying roughly 50% more than current market rates—often $25–$35 per seat for services now available at $15–$20 elsewhere. RingCentral’s silent auto-renewal strategy deliberately avoids pricing conversations, letting inflated contracts roll forward while […]
The UCaaS Trojan Horse: MSP Client Acquisition by Fixing Their Phones First
The UCaaS Trojan Horse: How MSPs Win New Clients by Fixing Their Phones First MSPs can dramatically accelerate client acquisition by using UCaaS deployments as low-risk entry points instead of selling full managed services upfront. This “trojan horse” strategy closes initial deals in 4-6 weeks (versus 3-6 months for traditional MSP sales) and expands to […]
RingCentral Contract Trap: Hidden Fees & Auto-Renewal Terms
RingCentral’s Contract Trap: What They Don’t Tell You Before You Sign Summary RingCentral contracts contain auto-renewal clauses that lock businesses into multi-year commitments, annual price increases ranging from 5-15% that compound over time, and early termination fees typically equaling 100% of remaining contract value. Most organizations discover these hidden costs only after signing, when renewal […]
The Complete Guide to Replacing RingCentral in 2026
The Complete Guide to Replacing RingCentral: What Businesses Need to Know in 2026 The best RingCentral alternatives in 2026 prioritize three things RingCentral consistently fails to deliver: reliable U.S.-based support, transparent pricing without annual increases, and private infrastructure that doesn’t fail when other customers have problems. Organizations searching for replacements typically fall into one of […]
Why RingCentral Customers Keep Switching
Why RingCentral Customers Keep Switching RingCentral built a reputation as one of the first major players in cloud communications, back when “the cloud” still sounded futuristic rather than like a place where files go to die. For years, businesses accepted the brand as synonymous with UCaaS—the default choice when moving away from on-premise phone systems. […]
Desk Phones Aren’t Dead—They’re Just Overpriced
Desk Phones Aren’t Dead—They’re Just Overpriced The debate over desk phones has reached the intensity of arguing about whether hot dogs are sandwiches. One side insists physical phones are relics that belong in museums next to rotary dialers and fax machines. The other side treats them like sacred artifacts that must be preserved at all […]
What is 3CX and How Does It Differ From Other VoIP Solutions?
What is 3CX and How Does It Differ From Other VoIP Solutions? VoIP systems have been around long enough that most businesses understand the basics: calls over the internet instead of traditional phone lines, lower costs, and more flexibility. But when businesses start evaluating specific VoIP platforms, things get murky. Some providers are fully managed […]
