Transform Your Contact Center with Amazon Connect and Expert Support
Cloud-native agility. AI-powered intelligence. Built-for-business simplicity.
Move to a flexible, omnichannel contact center powered by Amazon Connect—backed by Techmode’s cloud expertise, hands-on support and for 10 to 10,000 agents.
Why Legacy Contact Centers Hold You Back
Traditional contact center systems create operational friction:
What You Get:
- Rigid infrastructure that can't scale with demand
- Siloed communication channels confuse customers and agents
- No AI capabilities leave agents without real-time assistance
- High capital expenses and lengthy deployment timelines
- Difficult integrations with modern business applications
Amazon Connect eliminates these barriers.
Why Techmode Is the Right Partner
We know contact center with 20+ years of experience. We know AWS. Techmode brings decades of contact center experience and certified cloud expertise to help you migrate with less risk, fewer delays, and better results.
Built for the Cloud from Day One
Launch a fully functional contact center in minutes, scaling up or down with demand. No hardware, no lengthy installations—just immediate capability that grows with your business.
True Omnichannel Communication
Seamlessly support voice, chat, SMS, web, video, email, and outbound campaigns—all in one unified platform. Your customers get consistent service regardless of how they reach you.
AI-Powered Automation That Actually Works
Review call flows, integrations, and performance data.
- Amazon Lex: Natural, conversational IVR and chatbots that understand intent
- Amazon Q in Connect: Generative AI assists agents with real-time suggestions
- Smart Self-Service: Guided workflows that resolve issues before they reach agents
- Intelligent Routing: Skills-based routing connects customers to the right agents instantly
Unified Agent Experience
Review call flows, integrations, and performance data.
- All-in-one workspace: Customer profiles, contact history, case management, and AI-driven tools in one application
- Step-by-step guides: Contextual walkthroughs help agents handle complex cases faster and more accurately
- Real-time assistance: AI suggestions and knowledge base integration at agents' fingertips
Supervisory Intelligence
Contact Lens provides real-time analytics, sentiment insights, performance tracking, and rule-based alerts for proactive management. Supervisors can coach more effectively with data-driven insights.
Smarter Operations & Analytics
Predictive Workforce Management
ML-backed forecasting optimizes staffing with flexible shift management and real-time schedule adjustments. Right-size your team based on actual demand patterns.
Powerful Dashboards & Reporting
Real-time and historical metrics with customizable visual dashboards—plus support for streaming data to your data lake for advanced BI analysis.
Built-in Compliance & Quality
Automate contact scoring, redaction, call/screen recordings, and post-contact summaries with Contact Lens for seamless oversight and continuous improvement.
Smarter Operations & Analytics
Pay-as-You-Go Pricing
Avoid upfront CAPEX and long contracts—pay only for what you use.
Lower Total Cost of Ownership
Move away from legacy maintenance costs and benefit from rapid feature updates without expensive upgrade cycles.
Always Evolving Platform
Access continuous AI improvements and new capabilities like generative customer agents and enhanced analytics—included in your subscription.
The Techmode Advantage: Expert Implementation Without the Headaches
Amazon Connect is powerful, but successful implementation requires the right partner. Here’s what Techmode brings to your project:
Proven Contact Center Expertise
Decades of experience with both traditional and cloud-native contact center technologies. We understand the migration challenges and how to avoid them.
Comprehensive Implementation Approach
Beyond basic setup, we deliver seamless integrations, customized call flows, and tailored automation that matches your business processes.
Flexible Deployment Options
Solutions for any business size or lifecycle phase—no hidden fees or long-term lock-in. Start small and scale as needed.
Reliable, Responsive Support
Dedicated support throughout your Amazon Connect journey—from initial planning through ongoing optimization.
Your Path to a Modern Contact Center
STEP 1
Discovery & Assessment
Understand your current state and design a tailored roadmap with Techmode experts. We’ll identify integration points and optimization opportunities.
STEP 2
Implementation & Integration
Set up Amazon Connect, configure IVR and routing logic, build custom workflows, and integrate with your existing systems.
STEP 3
Agent
Enablement
Deliver comprehensive training, deploy optimized agent workspace tools, and create self-service options that reduce call volume.
STEP 4
Analytics & Continuous Improvement
Leverage dashboards, Contact Lens insights, and ML-driven analytics to continuously enhance performance and customer satisfaction.
STEP 5
Ongoing
Optimization
Evolve with changing usage patterns, new Amazon Connect features, and AI advances to continuously refine your customer experience.
Why Companies Choose This Combination
- Amazon Connect provides the platform capabilities and AWS reliability your customers expect.
- Techmode delivers the implementation expertise and ongoing support your team needs to succeed.
- Together, they create a modern contact center that scales with your business and evolves with technology.
Ready to Modernize Your
Contact Center?
Stop letting outdated technology limit your customer experience. Transform your contact center with Amazon Connect’s cloud-native platform and Techmode’s proven implementation expertise.
Take the First Step:
See Amazon Connect capabilities tailored to your use cases
Questions about your specific situation?
Our contact center experts are ready to help you evaluate your
options and design the right solution.
