We offer the most comprehensive maintenance agreement options
Full coverage 8 x 5 provides you with a service plan that gives you peace of mind protecting your business against hardware and software failures. You may also choose the full coverage option that provides the same coverage as 8 x 5, but also provides support on major outages on a 24 hour 7 days per week basis. With this level of service you'll have dedicated support 24 x 7 or 8 x 5. Our technicians will diagnose and troubleshoot your products, deliver software updates and upgrades to resolve issues related to your products. Let TECHMODE customize your maintenance agreement to fit your business’ solution.

 

Hours of operation and service:

Regular business hours are Monday - Friday 8am-5pm

TECHMODE Service and Maintenance is available 24 hours a day, 7 days a week via phone, customer portal or email.

 

Online Ticketing System:

All trouble tickets our logged into our ticketing system.  When a ticket is updated (by you or TECHMODE) you automatically receive an email notification with the updated information.  As a TECHMODE client you have access to your account 24/7.  Once logged into your portal you have access to the following:

1) Submit a New Service Ticket

2) Update a ticket with new information

3) See who is assigned to your ticket

4) Follow up to see the resolution on your ticket

5) Research your maintenance history - How many tickets have you had this year? Who submitted them? How quickly was the issue resolved?

Spare Inventory:

TECHMODE has the largest warehouse of maintenance inventory compared to all Michigan AVAYA Business Partners and AVAYA direct. TECHMODE carries a full inventory of all AVAYA equipment in TECHMODE’S warehouse in Auburn Hills. These are just some of the items we carry in local inventory:

 

Assortment of cabinets from G3R to G650	Various TN Cards
Cables	Various MM Cards
Clips	Various Processors
Assortment of power supplies for all cabinets	Various AVAYA Digital Phones
Voicemail Parts	Various AVAYA IP Phones
Voicemail Servers	Dell Servers
Flash Cards	HP Servers
CMS Sun Servers	Various Communication Manager Software Version

 

Services

Techmode provides a wide range of design, implementation, project management and repair services to ensure that your communications system needs are meet. The Techmode service offerings support your businesses by offering:

A streamlined, yet comprehensive service structure that allows you to choose the solution that meets your needs.

Guaranteed peace of mind knowing that our simplified service structure includes remote capabilities, technical expertise and years of experience.

The involvement, coordination, and expertise of the entire Techmode team.

Easy to understand billing and rate structure.

Financing available (restrictions apply)

These are just some of the additional services we offer:

• System Design

• Network Assessments

• Voice and Data Implementation

• Project Management

• Add’s, Moves & Changes

• Call Center Design & Implementation

• Call Recording Solutions

• Technical Support

• Training

• Paging Design & Installation

  

For more information please contact:

 sales@techmode.com or call (888)397-MODE (6633)

 

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