Zeacom
Zeacom is the leading provider of
contact center and enterprise messaging
solutions for all size organizations.
Zeacom Contact Center is an integrated
contact center solution that delivers
real-time, intelligent call routing.
Zeacom offers contact center with
between 5 and 1,000 seats the tools they
need to manage information, improve
customer service, and boost staff
productivity. Regardless of whether
customers submit requests over the
telephone, email or the internet, Zeacom
Contact Center responds to customer
demands and empowers contact center
agents to answer each query efficiently
and cost-effectively.
Corus is an Enterprise Messaging
application designed to improve customer
care by providing employees and front
line telephone operators with advanced
information about calls. Scaleable
enough to manage the telephony
communications of up to 1,500 users in a
single unified messaging environment,
Corus gives every PC user the kind
control normally only available to
operators. Key features, include unified
voicemail/email, caller recognition,
call history logging, and customized
voicemail greetings to suit specific
callers and scenarios.
Netlert
NetLert is a leader in providing
complete customer contact solutions
including improving performance of call
centers and capturing leads and
potential customers while they are still
on your web site!
The NetLert N-Focus software solution
provides a detailed analysis of call
center effectiveness and quickly directs
you to areas of your business operations
that need your attention as soon as
possible. By proactively identifying
call center productivity issues, N-Focus
can dramatically improve the
cost-effectiveness of your call center
operations.
NetLert call center analysis solutions
have been implemented worldwide. NetLert
is recognized globally for unparalleled
support and customer service.
Avaya