Techmode Contact Center Solution
Manage your customer contacts all at one point, a contact center solution. Phone calls, letters, faxes, live support software, social media, instant message, and e-mail points of contact are all controlled and by the contact center. The system is coordinated to maximize the abilities of people, processes, technologies and customer support strategies that provide access to information, resources, and expertise. It enables interactions that creates value for the customer and your organization.
Important information is routed appropriately, contacts and data are tracked and recorded. Using this valuable tool is a means of managing and improving your customer interaction, journey and experience.
From internal operations to customer relationship management, 5 agents to 5,000 agents, onsite or hosted, Techmode offers affordable contact center solutions to help make your entire business more effective and efficient.
We proudly partner with Avaya, NetLert, Datel, Xima, and Enghouse Interactive. These options provide you with the contact center solution that’s right for you.
NetLert is an Avaya dev connect partner and can tie in easily with Avaya systems for reporting. They specialize in performance analysis for call centers.
Datel Software Solutions specializes in real time and historical call accounting and contact center management for small and large organizations.
Enghouse Interactive integrates solutions including multi-channel contact center, auto attendant consoles and workforce optimization.