Build Better Relationships- Put Your Customer Experience First

 
Whether you’re a global enterprise or a small business, get the best contact center platform to meet the needs of your company. Promote your products and services, increase productivity, streamline processes and equip your team with tools and training. Seamless integration with your data systems and other applications ensures a reliable, consistent customer experiences, in an OPEX pricing model.

Techmode offers a wide variety of best of breed contact center solutions, including on premise, hybrid or hosted. Have seasonal workers in your call center? We have flexible billing, only pay for agents when you need them most.
 

Avaya

We partner with Avaya to offer the fill suite of contact center solutions, from Avaya's most popular line, Avaya Aura Contact Center Elite, to basic built in ACD functionality.

Netlert

NetLert is an Avaya dev connect partner and can tie in easily with Avaya systems for reporting. They specialize in performance analysis for call centers.

Datel

Datel Software Solutions specializes in real time and historical call accounting and contact center management for small and large organizations.

Xima

Xima creates solutions for call reporting, call recording and call display solutions to assist in call center management.

Enghouse Interactive

Enghouse Interactive integrates solutions including multi-channel contact center, auto attendant consoles and workforce optimization.

BBX Technologies

BBX Technologies specializes in blended inbound and outbound contact center solutions, unified communications, and intuitive interfaces to help mid- to –large businesses improve their customer experience, at every touch point.

From internal operations to customer relationship management, 5 agents to 5,000 agents, onsite or hosted, Techmode offers affordable contact center solutions to help make your entire business more effective and efficient.
 
We proudly partner with Avaya, NetLert, Datel, Xima, and Enghouse Interactive. These options provide you with the contact center solution that’s right for you.

Workforce Optimization

 
When it comes to customer satisfaction, call center agents can be a real source of value for a company. Not only are they on the front lines interacting with existing and potential customers, but they also have a great deal of influence over the customer experience, which is critical in today’s customer-centric marketing landscape.Choosing the right contact center management tools is the key to optimizing your workforce.

While call monitoring and conversational (text and speech) analytics are big part of transforming call center performance management, WFO doesn’t begin and end with technology. In fact, a critical component of a WFO solution involves putting the right features and training in the right places to enable the best customer experience.

Contact Techmode today to learn more about how the right contact center solution can supercharge your business.

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