MANAGE YOUR CUSTOMER CONTACTS IN ONE PLACE- A CONTACT CENTER
Phone calls, letters, faxes, live support software, social media, instant message, and e-mail points of contact are all controlled and by the contact center.
The system is coordinated to maximize the abilities of people, processes, technologies and customer support strategies that provide access to information, resources, and expertise. It enables interactions that creates value for the customer and your organization. Techmode offers a wide variety of contact center solutions, including on premise, hybrid or hosted.
Have seasonal workers in your call center? We have flexible billing, only pay for agents when you need them most.
From internal operations to customer relationship management, 5 agents to 5,000 agents, onsite or hosted, Techmode offers affordable contact center solutions to help make your entire business more effective and efficient.
We proudly partner with Avaya, NetLert, Datel, Xima, and Enghouse Interactive. These options provide you with the contact center solution that’s right for you.
When it comes to customer satisfaction, call center agents can be a real source of value for a company. Not only are they on the front lines interacting with existing and potential customers, but they also have a great deal of influence over the customer experience, which is critical in today’s customer-centric marketing landscape.Choosing the right contact center management tools is the key to optimizing your workforce.
While call monitoring and conversational (text and speech) analytics are big part of transforming call center performance management, WFO doesn’t begin and end with technology. In fact, a critical component of a WFO solution involves putting the right features and training in the right places to enable the best customer experience.
Contact Techmode today to learn more about how the right contact center solution can supercharge your business.