Unified Messaging

   

 

UM is the integration of different streams of communication (e-mail, SMS, Fax, voice, video, etc.) into a single unified message store, accessible from a variety of different devices. Unified messaging is a subset of a fully integrated Unified communications system.

While traditional communications systems delivered messages into several different types of stores—voicemail systems, e-mail servers, and stand-alone fax machines—with Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, are delivered directly into your inbox. You see them right beside your e-mail when you open up Outlook, offering powerful new ways to collaborate more effectively. For example, you can forward a voicemail or fax. You can even take notes in your voicemail message or search for old voicemail messages. No more notes stuck to your monitor!

Today, UM solutions are increasingly accepted in the corporate environment. The aim of deploying UM solutions generally is to enhance and improve business processes as well as services. UM solutions targeting professional end-user customers integrate communications processes into the existing IT infrastructure, i. e. into CRM, ERP and mail systems (e. g. Phoenixnet PH, Microsoft Exchange, Lotus Notes, SAP, etc.)