Multimedia

Email queuing- by integrating email communication into your contact center environment, you provide customers with accurate, timely responses to their inquiries in a consistently professional manner.

Web Callback- lets potential customers request a callback from within your website. These requests are routed to the most suitable agent in your contact center. The agent receives a screenpop with the details of the request.

Web Chat- offers web users real-time online interaction with your contact center via text-based cat sessions with your agents. Agents have the ability to “push” links directly to online customers.

Be more responsive- increase customer satisfaction and agent productivity by ensuring that all contacts are handled quickly and efficiently.

Consistent, professional communications- by managing all communications media within your contact center environment, you can ensure that a consistent, professional approach is applied to inbound sales and service requests.

Make your Website more interactive- With a click of their mouse, your customers can communicate with your contact center by telephone, email or via a chat session allowing you to provide superior customer service.

Comprehensive reporting- the Zeacom Contact Center web interaction modules are fully integrated into comprehensive reporting package, ensuring that contact center managers have a complete picture of agent and call activity.