Modules

Delivery- CT Control is the core module of Zeacom Contact Center. It lets you maximize the efficiency of the contact center by providing dynamic control over the delivery of all phone, email and web initiated contacts.

Reports- Access to timely and relevant information is critical to effective management of your contact center. That’s why a comprehensive reports package comes standard with every Zeacom Contact Center solution.

Announcements- Waiting on hold for any length of time is a frustration experience for callers, and projects the wrong image for your business. But with Custom Announce you can configure each queue to play informative, specific messages that hold a callers attention and reduces the chance that they will abandon their call.

Desktop- As the importance of contact centers increase, so do the need to monitor operational parameters. Agent Desktop lets managers and agents view real-time information on queue and agent performance across all contact media, whether phone, email or the web.

Callback- Callback allows callers who are waiting on the queue to leave a message and then hang up. The callback request retains its position in the queue, so when an agent becomes available the caller is automatically contacted.

Outbound Calling- You can generate additional revenue, proactively manage customers and improve the productivity of every outbound customer contact by intelligently managing outbound call campaigns from within your existing Zeacom Contact Center solution.