Contact Center

Zeacom Contact Center dynamically reacts to caller demands and organizes incoming calls based on parameters that you set. Using the sophisticated CTI based routing features; callers can be directed to the right agent every time.

Unparalleled control at your fingertips – adjust call patterns set skill-based routing profiles, assign agents to multiple queues and apply these parameters based on the time of the day.

Improve Customer Service – your best customers will have automatic priority status applied to their calls or they can be directed to the agent who last talked to them.

Lower call abandonment rates – When waiting ties are prolonged, callers are given the option of leaving a Callback message, which maintains its position in the queue and is delivered to an agent as if the caller was still on the line.

Reduce call-handling times – by delivering the calls to the most appropriately skilled agent and then screenpopping caller details to the agents PC - before they answer the call.

Transform your Call Center to a Contact Center – Zeacom contact center intelligently manages all media types and delivers the call t the most appropriate agent, making your contact center more responsive and cost effective.

Minimize your investment – Zeacom contact center is completely modular, allowing you to select the components you need today to best meet your operational and budgetary requirements, while retaining the flexibility to add additional modules in the future.