NFocus

 

Unlock Call Center Activity and Performance Data

 

Call centers today are growing rapidly. N-Focus is revolutionary new software solution that provides valuable web based analysis about the performance and effectiveness of your call center operations. N-Focus proactively seeks out and highlights call center performance information such as:

Who were your best and worst call center agents today, yesterday, last week, or even last month?

Which agents are taking shortcuts while doing their jobs?

Is the call center over or understaffed?

Who are the most productive or least productive agents?

Is call center performance really improving or degrading over time?

N-Focus also allows you to deploy an easy to use and affordable call center reporting solution:

Display N-Focus reports to any web browser throughout your organization, anywhere in the world

Unlimited views to all N-Focus reports allows any number of supervisors and upper management in companies to utilize key call center analysis information

Automatically E-Mail Reports as PDF files or Excel Spreadsheets