BCMR

Designed with the small and mid-size customers in mind, Basic Call Management System Reporting (BCMS) Desktop helps gain operational efficiency and reduce costs for call centers. With easy-to-access data and management tools, this Avaya product will also improve agent and customer satisfaction. And it gives supervisors the real-time and historical data that they need to effectively manager their centers.

 

For new customers, BCMR Desktop software offers a highly functional, low-cost solution that can be included with the overall call center package. Existing customer's will like the improved historical downloads and enhanced reliability.